Omnyra has three help routes. Which one applies depends on what is being asked.
How the platform works
This wiki, or the help button in the corner of the screen. Covers where to find a feature, how to set something up, and what a term means.
Your own business
The main chat. It can read your workspace, so it answers questions this wiki cannot: last quarter's profit margin, which customers still owe you money, how the cash balance has moved.
The wiki has no access to any business data. That is what allows it to be public.
Start here
Four things account for most questions, and each has its own page:
- A number looks wrong
- A connection stopped bringing data in
- I cannot see something I expect to
- Something did not send
Everything else, by what you are looking at
Figures and records
- A transaction is missing
- An amount is in the wrong category
- Something appears twice
- A report is empty
Access
Connections and files
Something needs a person
If a screen is not doing what you expect, tell us. When it happened during a conversation, use the report button inside that conversation so the transcript comes with it. Otherwise email support and say what you were doing at the time.