Omnyra has three help routes. Which one applies depends on what is being asked.
How the platform works
This wiki, or the help button in the corner of the screen. Covers where to find a feature, how to set something up, and what a term means.
Your own business
The main chat. It can read your workspace, so it answers questions this wiki cannot: last quarter's profit margin, which customers still owe you money, how the cash balance has moved.
The wiki has no access to any business data. That is what allows it to be public.
Something is broken
Report it. If it happened during a conversation, use the report button inside that conversation so the transcript is attached. Otherwise email support and describe what you were doing at the time.