The Report a problem button in the chat opens a support ticket with the conversation already attached, so the problem does not have to be described twice.
Steps
- Find Report a problem near the message box.
- Describe what went wrong. Optional, but it speeds up triage.
- Select Submit ticket.
A confirmation appears once the ticket is created.
What is sent
The recent portion of the conversation and a reference to the session, plus your description if you wrote one.
Other problems
For anything not tied to a conversation — a screen that will not load, a connected account that stopped syncing, a figure that looks wrong — the button still works, but the attached transcript will not show much. Describe what you were doing at the time, or email support directly.