Questions about the subscription are about your relationship with Omnyra rather than about running your business, so they are answered by the published policies rather than here. This page says what those policies say and where to find them.
Where it lives
Account, then Subscription — see your account. That section shows the plan, the renewal or end date, past invoices, and where to change a payment method or cancel.
Two dates there are easy to confuse. Renews is when the next charge happens. Access ends is when a cancelled subscription stops working, which is usually later.
Cancelling
Billing is monthly and recurring. Cancelling stops the next renewal; it does not cut the month already paid for, and it does not refund it. Access continues to the end of the period you have paid for.
There are no partial-month refunds. That is the published position, not a judgement call made per account.
Refunds
The refund policy is the authority and worth reading before asking, because it is specific about what is and is not covered. In outline:
- Requests more than 14 days after the first subscription charge fall outside the standard window.
- Onboarding and setup fees are treated separately, and differently depending on whether onboarding has started.
- Failing to cancel before an automatic renewal is not grounds for a refund.
- Third-party fees already incurred, such as payment processing, are not refundable.
- Approved refunds process in about 5 to 10 business days.
Requests are made through Account > Subscription.
Pricing
Not published here. Pricing depends on what is included, so it is a conversation rather than a table — ask support or your advisor for current pricing.
The binding documents
The terms of service and the privacy policy govern the relationship. This page summarises them for the common questions and does not replace them; where they differ, they are right.
For what happens to your information, see your data in Omnyra.
Anything not covered here
Service availability commitments, contract length for a negotiated plan, and anything specific to your account are not published in the wiki. Support can answer those directly, and is the right route rather than inferring an answer from the general policy.