Most questions an owner has about their own business fall into a handful of shapes. This is the index of them.
Nothing here assumes you have run a business before, or that you know what any of the words mean.
Something does not add up
- Why am I profitable but have no money?
- Why am I busy but not making money?
- Why is my revenue up but my profit down?
- Why did my cash drop suddenly?
- Why do Omnyra and my accounting software show different numbers?
- Why did my health score go down?
I want to fix something
- How do I extend my cash runway?
- How do I improve my profit margin?
- How do I get paid faster?
- How do I reduce overhead?
- How do I win more of the work I quote?
- How do I stop missing calls?
- How do I reduce callbacks and second visits?
- How do I reduce customer concentration?
- How do I build recurring revenue?
I have a decision to make
Is this normal?
- What good looks like — benchmarks for the numbers that matter, and why your own trend beats any of them.
The words nobody explained
- Estimate, quote and bid — and why calling it the wrong one costs money.
- Payment terms — net 30, due on receipt, and which to use.
- Purchase orders — why a commercial invoice without one does not get paid.
- Aging — why the age of an invoice matters more than its size.
- Working capital — the money the business has to operate on.
- Break-even — the revenue you have to clear before any month is profitable.
If it is still unresolved
If the answer is not here, ask — see getting help. Questions that reach us are how this list grows.